Full PDPA Compliance
All data handling practices at j3 3pm fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — there is no compromise when it comes to protecting your data.
256-bit SSL encryption
Every data exchange between your device and j3 3pm's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's major banks.
Your Data Controls
You have the right to access, correct, and request deletion of your personal data at any time through the j33pm support team, available 24/7.
No Third-Party Data Sales
J33pm has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent.
Secure Data Storage
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24-hour threat monitoring.
Easy Unsubscribe Options
Don't want to receive marketing communications? You can unsubscribe easily at any time through your account settings or by contacting our team.
01 Our Introduction & Commitment
J33pm Entertainment Sdn Bhd ("j33pm", "we") values the privacy of every member and user of our platform. This Privacy Policy transparently explains how we collect, use, store, protect, and — where necessary — disclose your personal information when you use the j3 3pm platform.
This document is prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and forms part of the overall agreement between you and j3 3pm. By using any part of our platform, you confirm that you have read and understood this Privacy Policy.
This Privacy Policy applies only to information collected directly by j33pm. We are not responsible for the privacy practices of any third-party websites you may visit through external links.
02 Information We Collect
We collect the information necessary to provide you with a safe, seamless, and responsible service. The types of information we collect are as follows:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | KYC verification, fraud prevention |
| Contact Information | Phone number, email address, residential address | Account communications, security notifications |
| Financial Information | Bank account number, bank name, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Account security, prevention of unauthorised access |
| Usage Data | Game records, login dates and times, platform activity | Service improvement, legal compliance |
| Marketing Preferences | Promotional preferences, bonus preferences | Offer personalisation, marketing communications |
Information You Provide Directly
This includes all information you provide during account registration, the KYC process, preference forms, and any communications you send to our support team. It is important that all information provided is accurate and up to date.
Automatically Collected Information
When you use the j33pm platform, our systems automatically record certain technical information such as your IP address, device type, browser version, and usage patterns. This information is used solely for security purposes and to improve your user experience.
03 How We Use Your Information
J33pm only uses your personal data for lawful and transparent purposes. We will not use your information for any other purpose without first obtaining your consent.
- Account Management: Creating and maintaining your member account, processing deposits and withdrawals, and ensuring seamless access to the platform.
- Identity Verification (KYC): Verifying your identity in accordance with legal compliance requirements and preventing use of the platform by ineligible parties.
- Platform Security: Identifying and preventing fraud, money laundering, unauthorised access, and other security threats.
- Service Improvement: Analysing aggregated usage patterns to improve platform features, performance, and the overall user experience.
- Communications: Sending important account-related notifications, security updates, and — with your consent — promotional information and exclusive offers.
- Legal Compliance: Meeting the reporting and compliance obligations required by relevant authorities in Malaysia.
The usage analytics we conduct are based on aggregated data that cannot be individually identified. We do not make any automated decisions that materially affect you solely based on automated data processing.
04 Data Sharing & Disclosure
J33pm does not sell or rent your personal data to any third party. However, there are limited situations where we need to share your information with certain parties to enable our services to operate properly and comply with the law.
Trusted Service Providers
We work with accredited third-party service providers for specific functions such as payment processing, identity verification, and technical infrastructure. All such partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Legal Requirements
J33pm may be required to disclose certain information to government authorities, law enforcement bodies, or courts when required to do so under applicable Malaysian law. In such situations, we will disclose only the minimum information necessary.
In the event of a merger, acquisition, or sale of company assets involving j3 3pm, your personal data may be transferred as part of those assets. You will be notified in advance via an in-platform notice or email before any such transfer takes place.
05 Data Security
Protecting your data is j3 3pm's absolute priority. We implement multiple layers of technical and operational safeguards to keep your information secure at all times.
- 256-bit SSL encryption for all data transmissions between your device and our servers.
- Password storage using bcrypt hashing — we do not store your password in plain text.
- Two-factor authentication (2FA) available for all accounts as an additional security layer.
- 24/7 Threat Monitoring by our cybersecurity team to detect any suspicious activity.
- Strict internal access controls — only authorised staff may access members' personal data for permitted purposes.
- Regular security audits by independent third parties to ensure our systems remain robust and up to date.
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% free from threats. In the event of any security incident affecting your data, j3 3pm is committed to notifying you within the timeframe required by law.
06 Cookies & Tracking Technologies
J33pm uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled.
- Performance Cookies: Helping us understand how users interact with the platform for improvement purposes. All data is anonymised.
- Functional Cookies: Remembering your preferences such as language, display settings, and other user choices.
- Marketing Cookies: Used only with your consent to display relevant promotions based on your interests.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality.
07 Your Rights Under the PDPA
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by j3 3pm:
Right of Access
Request a copy of all your personal data that we hold.
Right to Rectification
Correct any information that is inaccurate or incomplete.
Right to Erasure
Request deletion of your data, subject to legal requirements.
Right to Object
Object to the processing of your data for direct marketing purposes.
Right to Portability
Receive your data in a machine-readable format.
Right to Restriction
Request restriction of data processing in certain situations.
To exercise any of the above rights, contact the j3 3pm support team via live chat or email. We will process your request within 14 business days. Some requests may require identity verification beforehand to protect the security of your account.
08 Data Retention Period
J33pm retains your personal data for as long as your account is active and for a defined period after account closure to fulfil legal and regulatory obligations.
- Active account data: Retained for as long as your account remains active on the platform.
- Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's tax and financial regulatory requirements.
- KYC & identity verification logs: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering (AML) compliance requirements.
- Support communication logs: Retained for 2 years for reference and service improvement purposes.
- Marketing data: Deleted within 30 days after you withdraw your marketing consent.
Once the designated retention period ends, your data will be securely deleted or anonymised in accordance with approved procedures.
09 International Data Transfers
In the course of operating our platform, your personal data may be transferred to or stored on servers located outside Malaysia. Any such transfer is only carried out when:
- The recipient country has a level of data protection equivalent to or exceeding Malaysia's PDPA standards.
- A complete and binding data transfer agreement has been signed between j3 3pm and the data recipient.
- The transfer is necessary to fulfil an agreement between you and j3 3pm.
J33pm's core infrastructure operates from licensed and trusted data centres. All sensitive data belonging to Malaysia members is stored in an environment that complies with international ISO 27001 security standards.
10 Children's Privacy
The j3 3pm platform is exclusively for individuals who are of age 18 years and above. We do not intentionally collect or process any personal data from minors. If we discover that a child's data has been inadvertently collected, we will take immediate steps to delete that data and close the associated account.
Parents or guardians who suspect their child has registered an account on j33pm are urged to contact us immediately via live chat or our support email.
11 Changes to the Privacy Policy
J33pm reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other relevant factors. When we make material changes, we will:
- Updating the "Last Updated" date at the top of this document.
- Displaying a clear notice on the j3 3pm platform for a minimum of 14 days.
- Sending email notifications to all registered members for significant changes.
Continued use of the j3 3pm platform after such notice will be considered your acceptance of the updated Privacy Policy. If you disagree with any changes, please stop using the platform and contact us to close your account.
12 Contact Our Privacy Officer
J33pm has appointed a Data Protection Officer (DPO) responsible for ensuring PDPA compliance and handling all privacy-related enquiries. If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact us via:
- Live Chat: Available 24/7 directly within the j3 3pm platform
- Email: [email protected]
- Target Response Time: Within 3 business days for privacy inquiries
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights under the PDPA have been violated and we have failed to address your concerns satisfactorily.
For general enquiries, visit the FAQ us or check Terms and Conditions for more information about your overall agreement with j3 3pm.
Your Data Is Safe. Your Wins Are Secured.
J33pm protects your privacy with the latest encryption technology and full PDPA compliance. Register today and enjoy a safe, responsible gaming experience.
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